Client privacy and security is the utmost concern to Swift Passport Services. When a traveler engages in certain activities on our website, they may be asked to provide certain information about themselves by filling out and submitting an online form. It is completely optional for them to engage in these activities. If they elect to engage in these activities, however, the traveler may be required to provide personal information, such as name, mailing address, e-mail address, and other personal identifying information. Swift Passport Services collects this information in order to record and support the participation in the activities the traveler selects. Swift also uses information that the traveler provides as part of our effort to keep the traveler informed about the status of any given order. Swift Passport Services will never sell or share traveler or client information with other companies.
All transactions made via the Swift Passport Services website (www.swiftpassportservices.com) are done over a 128 bit secure socket layer. The entire website is secured under the same security token, so no information from a traveler is completely secure at all times.
The internal network at the Swift Passport Services office is a completely secure environment. In 2014, we transitioned into Fiber Ethernet. Fiber has been brought directly into our office suite and the hand off from ISP is hard coded at 100 Mbps full duplex, making sure that auto negotiate is disabled on our layer 3 device. This is then handed off to a Ciena 3916 secure service delivery switch, which has the following security settings:
The only two people that have access to changing or configuring this system are the 2 owners.
All computers used by employees are Apple machines, which are continually updated with the most current operating systems and security updates.
All client information provided to Swift Passport Services is stored on the SalesForce.com server. SalesForce.com has some the toughest security measures in the industry. They provide real time status updates on the security of their entire system. This is the security overview that SalesForce.com provides is detailed below.
Swift Passport Services does not maintain paper files with any client information. Any and all documents that are not submitted to a government agency or returned to the applicant are immediately shredded onsite.
Salesforce understands that the confidentiality, integrity, and availability of our customers' information are vital to their business operations and our own success. We use a multi-layered approach to protect that key information, constantly monitoring and improving our application, systems, and processes to meet the growing demands and challenges of security.
Our service is collocated in dedicated spaces at top-tier data centers. These facilities provide carrier-level support, including:
Salesforce.com tests all code for security vulnerabilities before release, and regularly scans our network and systems for vulnerabilities. Third-party assessments are also conducted regularly:
Our Information Security department monitors notification from various sources and alerts from internal systems to identify and manage threats.