Swift Passport Services cannot accept responsibility for delays in or loss of any document(s) by any party not directly under our control, including, but not limited to, Travel Agents, Foreign Consulates, Embassies, US Passport Agency, or any delivery-services involved in handling documents.
The client understands that maximum liability is equal to and no more than the total of which the applicant pays to Swift. Swift makes no other warranties, expressed or implied. Swift will not be liable for any indirect, incidental, or consequential damages. Swift's total liability with respect to each passport or visa application shall be limited to the amount of the Swift Passport Service fee paid by the applicant. Any action brought in connection with the services provided by Swift must occur in the state in which Swift, at such time, has its principal place of business, and the law of such state shall govern this agreement and the rights and obligations of Swift and the applicant.
Swift ships all documents back to clients via FedEx with NO SIGNATURE REQUIRED, unless other shipping arrangements have been made.All of Swift Passport Services, LLC (Swift) service processing times are limited to standard U.S. Government business hours, including all Federal holidays.
All clients are required to notify Swift if any details are incorrect with shipping address(es) located in the receipt that is emailed upon payment. Swift assumes no responsibility for incorrect delivery address if client has not made Swift aware
Our 1 Day and 2 Day Passport Services REQUIRE a reservation and your application to be in our possession by 8:30 AM (Central Standard Time) on the day of your reservation with Swift Passport Services. It WILL NOT be possible to submit your application that day if it is late, and we cannot guarantee submission the following day.
Cancellation Policy: For Swift's 1 Day and 2 Day Service there is a $100 cancellation fee if service is canceled after reservation has been made. For all other services, once payment has been made there is a $50 cancellation fee. If the expediting process has begun (as soon as Swift receives the application paperwork and documents), a refund will not be awarded, and payment must be made in full.
Swift provides detailed directions to ensure swift business transactions, and may not be able to honor an agreement if the applicant has not fully followed ALL instructions provided by Swift. The client understands that Swift is not responsible for any delays resulting from clients own errors or omissions in completing all necessary steps as outlined in detail by Swift.
Travel documents will not be returned to applicant until FULL payment has been received by Swift
There will be a $45 fee assessed to any bounced or rejected checks. Passport or travel document will not be sent back to applicant until FULL payment has been received If payment is not received within 2 business days of bad check, Swift will report to collections and credit bureaus.
Any dispute claims filed against credit card charges will result in Swift reporting credit card holder to collections and to credit bureaus immediately.
In the unlikely event that Swift is at fault for not returning your completed passport or visa to you by your departure date, Swift will refund to you the service and shipping fees paid to Swift unless such delay is caused by you the applicant, or circumstances beyond our control.
The client understands that Issuing Authorities may approve or deny any passport or travel document application based on documents provided by you, the applicant. You understand that you are solely responsible for the completeness and accuracy of the information submitted to any Agency for issuance of any passport or travel document.
The client understands that Swift reserves the right to refuse service to any customer upon suspicion or belief that information may be inaccurate, incomplete or otherwise deficient. Maximum liability for refusal of service is limited to the amount of fee paid to and collected by Swift from the applicant under all circumstances, without limitation.
Swift has no control over official requirements of any issuing agency. Requirements for issuance of travel documents can and do change often. We cannot be held responsible for changes in official requirements whether mandatory or subjective. We will make any and every attempt to notify you of any such changes as they become available.
Russia Visas are date specific and the validity is based on the Tourist Voucher or Invite that is proided- NOT the dates on the application. If your own Voucher or Invite is provided, Swift cannot take responsibility for the travel dates on these documents. If you are unsure of the dates on the voucher, please contact Swift for clairification. Swift has a service that can provide the Voucher or Invite specific to your needs.
The client understands that Swift will not be able to honor time agreements if my application is suspended by a government agency. Here are some examples (but not limited to) of circumstances in which applications are suspended:
Applicant owes child support in excess of $2,000.00
Applicant is on probation which restricts international travel
Criminal Warrants prohibiting travel outside the U.S.
Applicant owes the government a repatriation loan (you borrowed money overseas and have not paid it back)
Applicant had insufficient funds to cover a check written to the Department of State for a previous passport.
Additional documentation is requested by the Department of State. This is an exception to the normal processing of the application and is at the discretion of the passport agency. It is typically requested to further clarify the identity of the applicant.
Swift is not responsible for any documents inadvertently held or lost by consulates or US Government Agencies. In the unlikely event that this occurs, we will work to recover the documents from the agency or consulate.
Under the provisions of the Privacy Act of 1974 (Public Law 93-579), no information may be released from U.S. Government files without the prior written consent of the individual in question. Employees of the U.S. Passport Agency and other government agencies cannot discuss the details of your passport or visa application with the courier without a signed letter of authorization from the applicant. I understand that I must submit 2 signed letters of authorization (included in the application process) in order for SPS to be able to handle and expedite my document.
Swift Passport Services 1 East Erie St, Suite 525, Chicago, IL 60611 | 877-917-9438
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