Resource Hub
We’re excited to have you join the Swift partner network! This page is designed to provide you with all the training, tools, and resources you need to start processing passport orders and boosting your store’s revenue immediately.
IMPORTANT: You must use the email address you registered with and log into your account with (same email) when placing an order. Changing or adding an email will result in errors and delays.
This page is for RSA partners only, please do not share this link with your customers!
Welcome RSA!
You now have access to everything you need to start offering expedited passport services through your store. You can:
- Refer customers using your custom link and earn $75 per completed order.
- Offer full-service passport help in-store (higher earnings, but requires you to know the process inside and out).
Important Tips
- Full-service orders are self-managed. You are responsible for following all steps and submitting complete, accurate documents.
- Be sure to watch the training videos and review guidance found on this page.
- Bookmark this page -it’s updated regularly with the latest instructions, forms, and fees.
Ready to Get Started?
Watch Training Videos
Please watch each training video before placing an order to familiarize yourself with the passport process. The videos cover key details that will help make the process smooth and easy.
Promote to Customers
On this page, you’ll find a selection of printable posters and countertop signs to display in your store. These materials will help inform customers that you offer expedited passport services.
Place Passport Orders
Once you’ve completed the training and familiarized yourself with the passport process, you’re ready to start placing orders for your customers and earning additional revenue.
IMPORTANT: You must use the email address you registered with and log into your account with when placing an order. Changing or adding an email will result in errors and delays.
Types of U.S. Passports & Checklists
Many people do not know this, but there are several different types of passports to choose from. Below, we outline the different options that are available, and general guidelines on when you qualify for a specific type of passport. We’ve also included links to requirement checklists for each type of passport.
New or First Time Passport
The applicant qualifies for this type of passport if they are applying for their first passport, it has been more than 15 years since their current passport was issued, or if they were under the age of 16 when their last passport was issued.
Child Passport
The applicant qualifies for this type of passport if they are a minor (15 years of age or younger).
Second Valid Passport
The applicant may qualify for this type of passport if it is necessary for them to have two U.S. passports at once.
Passport Renewal
The applicant qualifies for this type of passport if their passport is still valid or expired less than 5 years ago, is still in their possession, is still in good condition, and if they were 16 years of age or older when their last passport was issued.
Lost or Stolen Passport
The applicant qualifies for this type of passport if their passport was lost or was stolen and expired less than 5 years ago or they are unsure if it expire less than 5 years ago.
Watch Training Videos
Playlist
Promote to Customers
Download logos, countertop signs, and posters to let your customers know that you’re now offering expedited passport services at your store.
Useful Resources for Mailstores
Below you will find additional resources that may be helpful as you complete the passport process:
- Passport Photo Guide
- Secondary Identification
- Passports Issued with Mistakes
- All About Damaged Passports
- Passports and Sex Offenders
- Order a Birth Certificate
- Find an Acceptance Agent
- What is the difference between a passport book and a passport card?
- Reasons for Passport Denial
- Changing Gender Marker on a passport
- What can be used as proof of citizenship?
- What can be used as proof of ID for a passport?
- Apply for a passport independently of Swift
- Apply for a passport in person at a Passport Agency
- Standard processing times for passports
- Passport Photo Guidelines
- Updateable Mailstore Pricing Sign
Ordering Process Terms & Conditions
This ordering process is for your store and its staff only. Do not share this page and discounts with your customers. Doing so will be cause for immediate removal from the program.
- Your store gets to dictate the prices that you charge your customers. The pricing that is available to your store is the cost to you or your store for using our service. You will need to charge your customer. Please refer to the pricing details in your Partnership Agreement.
- To place an order and receive the proper pricing, you must log into the Swift website with your username and password. Once you are logged into your account, you will be able to receive your partner benefit on any new orders you place with us.
- To order the appropriate service for your customer, follow the prompts from the top navigation “US Passport Guide”, select the option you feel is correct for your client. There will be a short qualifying questionnaire that you will need to complete each time you place an order. This is very important to complete accurately as this will determine what passport instructions the applicant will need to follow. This is the MOST EFFECTIVE way to determine what type of passport they are applying for.
- When you place your order, a list of required application materials will populate AND be emailed to you. These instructions should be followed exactly, for each order. When you log into your account, you are able to see the appropriate instructions for each traveler you have placed an order for. DO NOT ASSUME two orders are the same.
- There is a $100 cancellation fee if you place an order, and then cancel it. There are no exceptions. There is a abbreviated checklist of application materials for each passport service Swift offers in your Partnership Agreement. You should be familiar with these checklists before you start placing orders so you are never “surprised” by what you will need to perform the service.
- Your Partnership Agreement has clear instructions regarding inbound and outbound shipping.
- Your email address will receive status updates on the progress of your order. If there are any issues regarding the application, you will be contacted by email.