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  • Customer Complaint of the Year

    It takes a brave, brave soul to come through a bad experience with a company and still be able to have a sense of humor.  This is a letter sent by a customer of Continental Airlines detailing his terrible experience on one of their flights.  He even drew illustrations to help him make his point!  Next time you’re on a flight, stuck behind a crying baby consider that it could be oh, so much worse:


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