You submitted your application through the post office 4 weeks ago, and you expect it to arrive any day now. Low and behold, instead of a passport in your mailbox, there is a letter issued by the Passport Agency alerting you that they need additional documents or information to issue your passport. You know that by the time you send the Passport Agency what they requested, unless they fix the problem fast, you will miss your trip. You leave in 1 week, what are you to do?
One thing you do not want to do in this situation is start a new application with Swift, or any other third-party agency. If you do that, you will have 2 passport applications in process, which raises a red flag to the Passport Agency, and delays your passport even longer.
Here are some options on how you can proceed to get your passport in hand ASAP
- Call the National Passport Information Centerat 1-877-487-2778. Explain your situation and ask if paying a $60 expedite fee would guarantee your passport being issued and shipped to you right away. You can then track the progress of your passport here.
- Make an appointment onlineto visit a local Passport Agency. When you go to a Passport Agency, explain that you already have an application in process and provide them with any documentation you have regarding that application. Bring a copy of your flight itinerary showing your upcoming travel, as well as a new passport photo, and proof of US citizenship. They can work with you to find the application already in process, and to issue you a passport, often times in the same day.
Remember, in general, following the instructions on the government issued letter is the best way to proceed when you have submitted a passport application on your own, and you receive notification about a problem. If timing is a concern, work directly with the government to get it resolved in a timely manner, or call 1-877-487-2778 for more information.
Rob Lee is co-founder of Swift Passport and Visa Services. Originally from Michigan, Rob is an avid fisherman and SCUBA diver who enjoys adventure travel.